IT Technician · Salisbury, MD

Israel Showell

Service Desk & Cloud Infrastructure Administration

IT Technician with 4+ years supporting fast-paced, multi-platform environments across Windows, macOS, and Linux. I administer and deploy cloud and on-premises infrastructure: Azure virtual machines, virtual networks, Microsoft Entra ID, and storage accounts. I'm known for calm communication, thorough documentation, and effective troubleshooting.

IT Resume Software Resume LinkedIn Email
  • CompTIA Security+
  • AZ-104 Azure Administrator (In Progress)
  • B.S. Computer Science
Israel Showell
  • 5,000+tickets resolved
  • 93%same-day resolution
  • 95%first-touch call resolution
  • 96%top CSAT scores

Cloud Infrastructure

Hands-on Azure administration, from identity to compute, networking, and storage, with work toward the Microsoft Azure Administrator Associate (AZ-104).

Virtual Machines

Deploy, configure, and maintain Windows and Linux VMs, including sizing, disks, remote access, and patching.

Virtual Networks

Build and administer VNets and subnets, control traffic with network security groups, and troubleshoot connectivity.

Microsoft Entra ID

Manage users, groups, MFA, and role-based access alongside on-premises Active Directory.

Storage Accounts

Provision and secure storage accounts, blob containers, and file shares, and handle data transfer and backup.

Automation

Script repeatable tasks with Azure CLI, Azure PowerShell, Bash, and Python.

Security

Apply least-privilege access and data-security practices across cloud and on-premises environments (Security+).

Experience

Service Desk Technician

TidalHealth · Salisbury, MD
July 2025 – Present
  • Support endpoints across multiple hospital locations, on-site and remotely, while maintaining HIPAA compliance.
  • Resolve issues with Epic, Citrix, Microsoft 365, MFA/Imprivata workflows, printers, peripherals, and network connectivity.
  • Handle day-to-day Active Directory administration: password resets, unlocks, provisioning requests, and enabling or disabling accounts and endpoints.
  • Resolved 5,000+ tickets in Freshservice with 93% same-day resolution, 95%+ first-touch call resolution, and 96% top CSAT scores.
  • Triage Epic issues, coordinate same-day escalation to application owners, and write visual guides that standardize fixes for recurring issues.
  • Train new Service Desk Technicians on tools, workflows, and goals.
  • Active Directory
  • Epic
  • Citrix
  • Microsoft 365
  • Imprivata
  • Freshservice
  • HIPAA

Full-Stack Developer

WhyWait LLC · Remote
April 2025 – Sept 2026
  • Led front- and back-end development of WhyWait, a web-based mobile queue management prototype that lets businesses manage customer lines without traditional kiosk hardware.
  • Built a modular back end with Node.js, Expo, and a RESTful API, including geo-fenced queues, real-time updates, notifications, JWT-protected endpoints, Google reCAPTCHA, and account management.
  • Built a React front end for mobile and web with SEO, accessibility, and OAuth sign-in in mind.
  • Managed versions with Git and GitHub, then delivered and deployed a working prototype to production on AWS. The owner has since paused the project indefinitely.
  • React
  • Node.js
  • Expo
  • REST APIs
  • JWT
  • OAuth
  • AWS
  • Git

Earlier Experience

MSL Technical Support & CS Tutor (Volunteer)University of Maryland Eastern Shore 2023 – 2025

Co-led a 16-week CS program for 150+ students ages 8–17 (Scratch, HTML/CSS, JavaScript, Python). Kept lab machines, software, and peripherals class-ready, and wrote quick-start checklists that cut repeat setup questions.

Undergraduate CS ResearcherUniversity of Maryland Eastern Shore Summer 2023

Researched flipped-learning approaches for CS courses through literature review, survey design, and analysis, then delivered weekly briefs and final recommendations to faculty.

CS Teaching AssistantUniversity of Maryland Eastern Shore Spring 2023

Ran 20+ hours/week of 1:1 and group sessions, mostly in C++, for 30+ students. Configured Windows systems and IDEs and handled classroom AV troubleshooting.

NSF REU InternSalisbury University Summer 2022

Researched anomaly detection on large datasets using Wireshark, Python, Linux, and MapReduce, and presented the findings with a report and poster.

Skills

Systems & Platforms

  • Azure
  • Microsoft Entra ID
  • Active Directory
  • Windows
  • Linux
  • macOS
  • Microsoft 365
  • Citrix Workspace

Networking & Endpoints

  • Virtual Networks
  • Virtual Machines
  • Connectivity Troubleshooting
  • Endpoint Configuration
  • Patch Management
  • Data Transfer & Backup
  • Hardware Repair

IT Operations & Security

  • Cloud Administration
  • Information Security
  • Cloud & On-Prem Data Security
  • SLAs
  • SOPs & Knowledge Base
  • CSAT/FCR Tracking

Scripting & Automation

  • PowerShell
  • Azure CLI
  • Azure PowerShell
  • Bash
  • Python

Development

  • JavaScript
  • React
  • Node.js
  • REST APIs
  • SQL
  • AWS
  • Git & GitHub
  • C++
  • Java

ITSM & Support Tools

  • Freshservice
  • Microsoft Teams
  • Zoom
  • Webex
  • Cisco
  • Remote Support

Professional

  • Root Cause Analysis
  • Technical Training
  • Documentation
  • Cross-Team Collaboration
  • Incident Resolution

Background

The short version of where I started: computer science, software projects, and a few things I'm proud of.

  • B.S. Computer Science, UMES (2024)3.7 GPA. I started university at 16 and graduated at 19.
  • 1st Place, AMIE Design Thinking Challenge (2024)Designed a solution for AI bias with a team of seven students, then presented it at the BEYA and AMIE conferences.
  • Headstarter AI FellowshipBuilt projects and learned new technologies alongside a cohort of developers.
  • Volunteer CS TutorTaught coding to students ages 8–17 through the MSL Symphony program.
Israel with the UMES team, faculty, and KBR sponsors at the 2024 AMIE competition.

AMIE 2024

The UMES team with faculty and KBR sponsors after winning first place.

Projects

Startup · Full-Stack Developer · 2025–2026

WhyWait

A web-based queue management app that lets customers hold their place in line from their phone, with no kiosk needed. I built the front and back end and deployed the prototype to AWS. The owner has paused the project indefinitely.

  • React
  • Node.js
  • Expo
  • REST APIs
  • AWS
Visit site
Prioritask home page
Senior Design · Team Lead

Prioritask

A task manager with filtering, sorting, and Taski, an AI assistant. I was project manager and technical lead.

  • Python
  • Flask
  • SQLite
  • AI API
View project
Stock Master home page
Web App

Stock Master

An inventory tracker with accounts and a dashboard for adding, editing, and deleting items.

  • Python
  • SQLite
  • HTML/CSS
View project
Voluble Android source code
Android App

Voluble

A real-time chat app with authentication, profile customization, and user search.

  • Java
  • Android
  • Firebase
View project
Course evaluation admin view
Web App

Course Evaluation System

Students submit course evaluations, and admins review and search them from a dashboard.

  • Python
  • SQLite
  • HTML/CSS
View project
Iris predictor running in a terminal
Machine Learning

C++ Iris Predictor

Predicts iris species from sepal and petal measurements, shows its confidence, and learns from new entries.

  • C++
  • OOP
  • Machine Learning
View project

Let's Connect

Open to IT support, systems administration, cloud infrastructure, and development roles.

showellisrael0@gmail.com LinkedIn GitHub